connect.
Our solution simplifies and streamlines customer service, creating ideal conditions for growth.
We Are
The New Science of Call Center
Our expertly crafted contact center ecosystem synergizes data and human interaction to foster authentic relationships that drive the continued expansion of your organization.
people with purpose
At eCallogy, we offer competent and dedicated individuals adept at caring for our customers. Our team is what sets us apart.
Happy Customers
Our Clients
Testimonials
"Our 10-year partnership with eCallogy has helped us provide critical services to people in need through our Crisis Intervention Program. They are responsive and support our mission for which we are very grateful."
Ashley Feiertag – Director of Residential Program at Energy Outreach Colorado
core services
SPECIALIZING IN GOVERNMENT PROGRAMS
- Scaled to fit every scenario. Ramp up and down quickly to respond to high volume situations, like in emergencies and advertising campaigns.
- Maximize your in-house resources and limit overhead expenses with streamlined service. Less waste means more dollars kept in your agency’s pocket.
INBOUND/ OUTBOUND
- Increase consumer satisfaction and eliminate frustration with immediate assistance. First-call resolution guarantees customers appropriate support without being frustrated by phone trees, voicemails, or callbacks.
AUTOMATED APPLICATIONS
- Online and telephone application or form production ensures fields are filled in correctly and delivered immediately, reducing the need for follow-ups for missing data.
EMAIL, CHAT, & PHONE SUPPORT
- Our omnichannel solution allows users to engage with your organization however they choose.
CUSTOMIZABLE REPORTING
- Utilize our dynamic scripting platform to enhance contact resolution.
core services
SPECIALIZING IN GOVERNMENT PROGRAMS
INBOUND/ OUTBOUND
AUTOMATED APPLICATIONS
EMAIL, CHAT, & PHONE SUPPORT
CUSTOMIZABLE REPORTING
Specializing in government programs
- Scaled to fit every scenario. Ramp up and down quickly to respond to high volume situations, like in emergencies and advertising campaigns.
- Maximize your in-house resources and limit overhead expenses with streamlined service. Less waste means more dollars kept in your agency’s pocket.
Inbound/Outbound
- Increase consumer satisfaction and eliminate frustration with immediate assistance. First-call resolution guarantees customers appropriate support without being frustrated by phone trees, voicemails, or callbacks.
Automated Applications
- Online and telephone application or form production ensures fields are filled in correctly and delivered immediately, reducing the need for follow-ups for missing data.
Email, Chat, & Phone Support
- Our omnichannel solution allows users to engage with your organization however they choose.
Customizable Reporting
- Utilize our dynamic scripting platform to enhance contact resolution.
